IT Service Desk - Hall Memorial Building (HMB), Room W121
Administrative Offices - Merrill Learning Center (MLC), Room 1120
GTS has offices and services in various other locations on campus. For specific location information, please visit the GTS website, or see the information for each program listed below.
Web: Gallaudet Technology Services IT Service Desk: www.gallaudet.edu/itservicedesk
Gallaudet Technology Services
Gallaudet Technology Services provides end-user training and support for academic and administrative uses of technology at Gallaudet University. Units that provide direct support to students include the Help Desk, Media and Classroom Support, and the eLearning Center.
All requests for computer support, network, cable TV and other media services should be made through the IT Service Desk, www.gallaudet.edu/itservicedesk.
Most Gallaudet software systems can be accessed through the intranet portal at my.gallaudet. Through the portal, you can access the following systems:
- Email - Google (also found at mail.gallaudet.edu)
Students are required to set up Google's 2-step-verification for their Google account. This should be done when accessing your email account for the first time.
- Learning Management System (Blackboard)
This system supports academic needs including course discussion boards, document storage and sharing, etc.
- Bison Campus Solutions
This system enables students, faculty, and staff to manage their personal information and allows students to complete business registration online, register for classes, and check on other information including student accounts and financial aid.
To access my.gallaudet and other online systems you will need to use your Gallaudet username and password. New users should refer to their acceptance packet for instructions on how to activate their account and new password. Returning students should go to http://password.gallaudet.edu to update their password, security questions, or notification settings.
Please do not share your password with anyone else. For maximum security, all users are required to change their password once every six months (180 days).
Computers and Networks
Students are responsible for bringing their own personal computers and Ethernet cables for network connections, which are provided in all dorm rooms. Wireless access is available in most campus locations. Student computer support is available through the Help Desk.
All computers connected to the campus network must have active anti-virus software installed from one of the following vendors:
Information about free and licensed software is available at Software Central.
Student Computer Labs
Student computer labs are located in the Jordan Student Academic Center (JSAC) and Hall Memorial Building (HMB). Student workers and staff are available in the lab to answer questions and provide guidance on available services.
IT Service DESK, MEDIA & CLASSROOM SERVICES
Technology Help Desk: www.gallaudet.edu/itservicedesk
The IT Service Desk provides a one-stop center for all technology service requests for Gallaudet University and Clerc Center students, faculty and staff. This should be your first contact to request support for computer services, classroom technology, media services, on-campus cable TV support and any other GTS technology services.
You may submit IT Service Desk and media requests in the following ways:
- Online: www.gallaudet.edu/itservicedesk
- Voice Telephone/TTY: (202) 651-5044 *(agents available Monday-Thursday 7:30am-8pm EST, Friday 7:30a-6pm EST)*
- Videophone: (202) 250-2314 *(agents available Monday-Thursday 7:30am-8pm EST, Friday 7:30am-6pm EST)*
- FAX: (202) 651-5023
- Virtual Agents (live chat) 24/7
Media & Classroom Services provides and maintains the variety of equipment and services used for classes and meetings, including videoconferencing services. Members of the campus community can borrow, on a short-term basis, a host of electronic equipment such as: digital still cameras, digital video cameras, tripods, flip charts and easels, portable projectors, screens, laptops (not available to students), PowerPoint setups and various other electronic equipment.
Equipment is limited and during peak times may be loaned out and not available. Be sure to reserve equipment with as much advance notice as possible.
All university classrooms have permanent presentation equipment (e.g., computers, video projectors, displays). Equipment deliveries are provided for locations without equipment. Media Services provides supplies for using whiteboards and chalkboards and lamp replacement for video projectors and overhead projectors in classrooms. Details about University classrooms are available online at 25live.gallaudet.edu.